Overview
Main duties consist of being the first point of contact for the service via our Reception areas. This will include both meeting and greeting patients accessing the service for their appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals. You will be required to manage a busy telephone system and input/process referrals that are sent into the service. You will also be required to provide admin support to other areas of the service and action any administrative tasks that are sent in daily to the Audiology mailboxes. Team work and flexibility are essential to this role. This role requires cross site working with additional cover for sickness/annual leave when required. The post holder will work within both Paediatric and Adult Audiology.
Responsibilities
* Provide an efficient and courteous link with colleagues, clients, parents, and other professionals within the service using appropriate communication skills where there are barriers including contact with service users who have hearing impairment.
* To input new referrals onto the IT system.
* Fill clinic cancellations.
* Ensure all incoming/outgoing mail is dealt with appropriately and efficiently.
* Deal with incoming telephone calls ensuring queries are dealt with quickly and accurately and provide an efficient message taking service for Audiology and Hearing Therapy.
* Undertake a range of general office duties including, filing, and photocopying, verbally contacting patients where possible prior to their appointment to help manage failure to attend appointments.
* Receiving/receipting patient ear moulds.
* Distribution of clinic letters via email and post.
* Distribution of patient appointment letters.
* Booking appointments and maintaining appointment opt in spreadsheet/system.
* The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Essential criteria
* GCSE in English at level 4 or above, Previous reception/admin experience
* Evidence of previous experience dealing with sensitive confidential information
Desirable criteria
* Familiar with NHS IT systems, Good communication skills and the ability to liaise with staff and the general public
* Good understanding and experience of IT systems including word, excel and outlook
* Good understanding of confidentiality
* To work without supervision and use own initiative
* Ability to work as part of a team
* Ability to multi task and prioritise workload in a busy environment
Organisation and environment
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. Our Audiology team work across 4 sites (Royal Blackburn, St Peters Centre, Accrington Victoria and Barbara Castle Way) Our administrative teams work at St Peters Centre and at Royal Blackburn. We are a close knit unit with a great team of both administration and clinical staff who work together and support each other to provide a great service for our patients. The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Working patterns
Monday-Thursday 9-5pm Fridays - 8:30-4:30pm.
Benefits
* Access to the NHS pension scheme
* A generous annual leave entitlement
* Access to car lease and health and wellbeing services
Application notes
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust: Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band. This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment. Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application. Shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Only applicants who clearly demonstrate how they meet the person specification criteria will be short-listed. Disclosure and Barring Scheme (DBS): If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act (2006), any offer of employment is provisional upon a satisfactory DBS check. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. The Trust may charge candidates for a DBS check if appointed. The cost for an Enhanced Disclosure is £55.38 and for a Standard Disclosure is £27.38.
#J-18808-Ljbffr