Order Coordinator / Project Support Administrator
Sittingbourne, Kent | Competitive Salary and great benefits | Full-time, Permanent with flexi hours!!!!
Are you an organised, detail-driven administrator who thrives in a busy environment? Do you have knowledge in BOMs, Packing Lists and Global Shipping?
We are looking for an Order Coordinator / Project Support Administrator to join our client, a leader in their field, in Sittingbourne. You'll play a key role in coordinating customer orders, ensuring everything runs smoothly from quotation to delivery, while providing vital support to the Account and Project Managers.
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What you'll be doing
* Proactively monitor and manage customer orders through to completion, resolving any issues or delays.
* Act as the daily point of contact for clients, handling enquiries and updates professionally.
* Process sales quotes, sales orders and purchase orders with accuracy and efficiency.
* Coordinate with internal teams to ensure timely order fulfilment.
* Organise customer deliveries, prepare packing lists, export invoices, and freight documentation for global shipments.
* Maintain and update customer price lists and internal databases.
* Liaise with customers, warehouses and suppliers to manage delivery logistics.
* Handle customer service matters including enquiries, feedback and complaints.
* Assist Account and Project Managers with reports, meeting preparation, and client communications.
* Support project management, sales, and marketing teams as required.
* Prepare regular KPI and order status reports.
* Help manage installation schedules and outsourced services.
* Support the wider team with general administrative duties and phone calls.
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What we're looking for
* Strong communication and organisational skills.
* Excellent attention to detail and accuracy in data entry.
* Proficient in Microsoft Word, Excel and general business software.
* A proactive, self-motivated team player who can manage multiple tasks.
* Strong time management skills and the ability to meet deadlines.
* Experience with order processing, logistics coordination or customer account management is an advantage.
* Willingness to occasionally travel if required.
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If you are interested and would like to find out more about the position, then please email Lucy at l.wildish@newappointmentsgroup.co.uk for further information. Alternatively, please apply with an up to date CV, preferably in word format with a cover letter outlining your relevant experience and explaining why you are interested in this role.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.
If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.