Summary
* General Manager
* Based at Manchester Airport
* 40 hours per week
* Permanent contract
Why CAVU?
For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionise airport travel, creating value for passengers, and importantly, the businesses that serve them.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.
More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
Together, we can reach new heights. Together, we are CAVU.
The role
We are currently recruiting a General Manager to join our team of GM's within the Airport Hospitality Team.
Duties include:
* To lead, develop and inspire the team through the delivery of the MAG hospitality leadership culture
* Responsible for recruiting, supporting, employee relations and people development to deliver an efficient, high quality service for MAG and its clients.
* Responsible for managing their teams on all HR related issues including performance reviews, investigations, disciplinary meetings.
* Monitors service levels and coaches the team to improve speed (efficiency) and quality of service.
* Responsible for overall review and financial performance of the F&B units.
* Accountable for COSHH, Food Safety, Fire Safety, H&S, alcohol, legal regulations, environmental policies and duty of care to customers and colleagues.
* Identify and manage business risks in line with commercial business needs.
* Maximise profit contribution through establishing and maintaining robust control procedures in all areas.
* Develop the guest journey, delivering the F&B products and service brand standards to drive satisfaction and loyalty.
* Investigates and manages complaints and reports on future action required in liaison with the MAG customer service team.
* Responsible for delivering a first-class catering operation in line with budget and legislative requirements.
What will make you successful in the role?
In the role you must be able to demonstrate:
* A solid background in the hospitality sector, with a proven track record of high end delivery.
* Experience of managing Bar and catering teams either in house or via contracted providers.
* A solid understanding of the market.
* Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies.
* Ability to manage a P&L.
* Ability to manage effectively in a fast-paced environment.
* Able to create a culture of results within a high-pressured environment through a strong team spirit, instilling a hunger to be part of a winning team.
* Takes ownership and is committed to achieving growth by creating a culture of innovation commitment and engagement.
* Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.
* Food Hygiene level 3 or above would be an advantage.
Benefits:
* Access to our employee rewards portal with discounts and savings
* 24hour Employee Assistance Programme
* MAG Pension scheme which doubles your contribution
* Fantastic career development opportunities
* Tax free Airside shopping in our departure lounge
* Meals on duty
Advert will close once sufficient applications are received.