What you’ll be doing
1. Identify, analyse and prioritise business requirements in a structured and meaningful way
2. Understand and describe business processes and facilitate suggestions for altered/new processes
3. Critically evaluate information gathered and develop new insights into them and translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
4. Understand and document implications of business requirements and issues (qualifying financial impacts of various scenarios) and develop insightful recommendations
5. Drive and challenge business users on their input and assumptions for business processes, needs and requirements
6. Identifying requirements for change and assessing the impact of changes
7. Pro-active identification of training and development requirements and delivery of training to end-users when implementing a new solution or to support changes in existing systems
8. Be a driver of sound and effective project governance across all workstreams.
9. Stay up to date with current trends and technological innovations relevant to the business’ objectives.
10. Actively collaborate with other departments to ensure supplier relationships are well managed and consistent.
11. Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the operation.
You will have
Essential
12. Excellent negotiation, communication, and collaboration skills
13. Ability to communicate in ‘IT language’.
14. Strong planning and organisational skills
15. Commercial acumen, able to assess data, draw conclusions and propose actions based on detailed analysis.
16. Experience of collaboration with multidisciplinary teams
17. Experience of managing a varied project workload
18. Proven ability to solve problems creatively.
19. Strong familiarity with project management software tools, methodologies, and best practices
Desirable
20. A background in the travel industry
21. Research, advise and recommend ways to support important business changes resulting from new technologies, such as IATA New Distribution Capability (NDC)
22. Use understanding of finance operations, especially customer invoicing and payment and supplier settlement to analyse and specify necessary developments
23. Use knowledge of and experience with Global Distribution Systems (GDS) to analyse process improvements and help resolve technical issues
24. Use understanding of finance operations, especially customer invoicing and payment and supplier settlement to analyse and specify necessary developments
25. Use a strong knowledge of the following areas of the air sales process to improve business processes
26. Experience of working in an international environment
27. Ability to present confidently to groups and individuals
28. Functional and process analysis including process mapping and design
29. Experience in problem solving techniques and decision-making methodologies
Personal qualities
30. Ability to look beyond own work and focus on the needs of the entire company.
31. Passionate ‘can do’ attitude.
32. Flexible and adaptable to changing priorities.
33. Good at planning and organising own time and able to meet targets and deadlines.
34. Persuasive, articulate, and influential, but down to earth and friendly with customers, own team, and colleagues alike.
35. Enthusiasm and resilience when facing setbacks.
36. Hands-on approach
37. Gravitas to be instantly credible with a broad range of internal and external stakeholders
38. Financial acumen and commercial awareness
39. Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department
40. Solution orientated & service minded.
In return you’ll the receive the following:
41. Opportunity to work for the ‘Best Place to work in Travel’, with like-minded colleagues
42. Competitive salary
43. Perkbox - discounts and rewards programme
44. Company matched pension scheme - up to 7% (for this level)
45. 25 days holiday, plus bank holidays (increases with length of service)
46. Enjoy your birthday off
47. Free annual travel insurance, which includes your family and / or partner
48. Long service bonuses
49. Free eye tests
50. Flexible hybrid working trial
51. Cycle to work scheme
52. Discounted Holidays and prize draws
Share this job Location
Dorking - One Dorking Office Park
Department
Project Delivery
Job Title
Business Analyst - 12 month FTC
City
Dorking
Country
United Kingdom