Job Title:Shopfloor OT/IT Support Engineer
Location:Broughton/Filton, UK (100% Onsite Work From Office)
Job Type:Permanent
Salary Range: 65,000 75,000 per annum (plus bonus and benefits)
Job Summary:
Join the our client's ShopFloor Support Team, providing critical support for manufacturing applications and IT systems on the production line. This is a fantastic opportunity to work in a dynamic environment, ensuring the smooth operation of manufacturing technology for one of the world's leading aerospace companies.
Key Responsibilities:
1. Monitor and resolve day-to-day incidents using ServiceNow (preferred).
2. Engage with IT and business users to address functional issues and provide timely support.
3. Triage issues and coordinate with cross-functional teams for effective resolution.
4. Follow service management processes (Incident, Change, Capacity, Problem, etc.).
5. Maintain agreed SLA levels and ensure high-quality delivery at all times.
6. Adhere to shift rotation plans and the established operating model.
7. Collaborate with SMEs on functional issues and knowledge sharing.
8. Coordinate communications between suppliers, OEMs, and other IT stakeholders.
9. Track and report progress to sta...