Core Responsibilities
* Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
* Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
* Process patient requests for appointments
* Provide an excellent standard of customer service on the reception desk
* Process repeat prescription requests
* Initiate contact with and respond to requests from patients, team members and external agencies
* Enter read-code data on EMIS Web
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into the patients healthcare records as necessary
* Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and noticeboards
* Support all clinical staff with general tasks as requested
Secondary Responsibilities
* Participate in practice audit as directed by the audit lead
* Scan patient-related documentation and attach scanned documents to patients healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
* Order and monitor stationery supplies
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