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One Stop - Customer Service Assistant, Dudley
Client: One Stop
Location: Dudley, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 40f28e12fdf4
Job Views: 4
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
One Stop • Dudley • Apply by 04-Jun-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
Responsibilities include:
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customer feedback via the ‘Have Your Say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper payment.
* Following security procedures and wearing safety equipment where available.
* Following the Think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of managers.
* Following all training to ensure safety and legality.
* If applicable, managing Post Office operations, including passing background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our support center and distribution centers across the UK.
Please Note
Applicants must be above the school leaver’s age. Benefits include discounts, insurance, pension schemes, and flexible working options.
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