To inform, inspire, and support customers through high-quality demonstrations of Everhot products in the showroom or via virtual means, while ensuring a seamless and professional customer experience from initial enquiry through to product delivery and installation. The role combines showroom presentation, customer service, scheduling, and administrative responsibilities.
Key Responsibilities
Customer Engagement & Product Demonstration
* Deliver engaging and informative product demonstrations in the showroom and virtually.
* Inspire and advise customers, offering creative ideas and insights into the Everhot product range.
* Respond to telephone and online enquiries in a timely, professional manner.
* Send out brochures and follow up with potential customers.
* Maintain excellent showroom presentation, ensuring a welcoming, picture-perfect environment at all times.
Customer Service & Communication
* Act as a primary point of contact for all incoming visitors and phone calls to the site.
* Manage communications regarding bookings, changes, and after-sale support.
* Maintain a professional and friendly manner when interacting with customers, suppliers, and colleagues.
* Liaise with customers and delivery sub-contractors to coordinate seamless installations and deliveries.
Delivery Scheduling & Coordination
* Schedule all Everhot product deliveries in alignment with production capacity and customer expectations.
* Liaise with 3rd-party logistics providers to ensure timely delivery and adherence to Everhot service standards and SLAs.
* Ensure clear and consistent communication between all involved parties throughout the delivery process.
Administration & Office Support
* Become proficient in the use of CRM systems to manage customer records and orders.
* Maintain accurate, well-organized customer files and records.
* Handle incoming and outgoing post daily.
* Undertake a variety of general administrative tasks to support the showroom and wider business operations.
* Ensure compliance with company policies, procedures, and health & safety standards.
Expectations
* Present yourself smartly and professionally at all times.
* Maintain a proactive, customer-focused attitude.
* Demonstrate flexibility in adapting to the needs of the business.
* Collaborate effectively with team members to deliver exceptional service.
* Uphold the Everhot brand through every customer interaction.
Additional Notes
This role may include other duties not specifically listed above, as reasonably required by the needs of the business. A flexible, team-oriented mindset is essential.
Job Type: Full-time
Benefits:
* Company pension
* Free parking
* Life insurance
* On-site parking
Work Location: In person