The role ensures accurate data management, strong stakeholder engagement, and consistent delivery against performance, financial, and compliance requirements.Supporting the Business Performance Manager by ensuring resource data is current and accurate.
We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…
Contract & Operational Support
Act as the primary administrative lead for the NGM Contract, working closely with Commercial Managers and operational stakeholders.
Monitor daily reports, job planning, tolerance dates, and the management of Faults & Defects.
Support fortnightly and monthly performance meetings, including preparation of MI and action tracking.
Produce and maintain regular reports from Salesforce (NGM system).
Liaise with depots to coordinate commissioning jobs and joint Fault & Defect activities.
Compliance & Governance
Oversee NRSWA management information, ensuring updates, Fixed Penalty Notices (FPNs), and Lane Rental charges are accurately tracked and resolved.
Act as key point of contact with contractors regarding NRSWA compliance matters.
Support planning activity, deep dives, and performance reporting to drive continuous improvement.
People & Team Administration
Monitor team administration to ensure all trackers and spreadsheets are accurately maintained and distributed.
Maintain Teams records, including holiday, sickness, and referral data.
Provide cover for sickness and annual leave to ensure continuity of service.
Lead and support monthly Teams meetings, including Fleet, Health Surveillance, NGM Fault & Defects, and Monthly Performance Reviews.
Fleet & Asset Management
Liaise with Fleet and Enterprise to manage vehicles, Briggs trailers, Webfleet systems, hire vans, fuel cards, and resource allocation spreadsheets.
Ensure fleet-related data is accurate, compliant, and aligned with operational needs.
Financial & Commercial Administration
Manage invoice processing, payment queries, and financial administration related to suppliers, fleet, and service providers.
Support audit readiness by maintaining clear and accurate records.
Communication & Stakeholder Engagement
Act as a central point of contact for Team Managers, Engineers, and operational colleagues, resolving queries and escalating issues where appropriate.
Monitor and manage shared mailboxes to ensure timely responses and effective communication flow.
Provide consistent administrative support to the wider team, ensuring issues are resolved efficiently.
Data, Reporting & Systems
Own and manage operational spreadsheets and workbooks, ensuring data integrity and version control.
Produce and distribute management information reports to support decision-making and performance monitoring.
Lead on planning support, deep-dive analysis, and ad-hoc reporting requests
What you will need
We’re looking for a variety of skills and qualities that make you a great fit. If you don’t meet every requirement, don’t worry—we offer tailored learning and development to help you succeed.
·Effectively manage a team, some supervisory experience, would be an advantage.
·Strong organisational and prioritisation skills with the ability to manage multiple workstreams.
·High level of accuracy and attention to detail, particularly in compliance, financial, and reporting activity.
·Confident communicator with the ability to engage effectively with operational, commercial, and senior stakeholders.
·Proactive, solutions-focused approach with the ability to anticipate risks and resolve issues independently.
You will have excellent IT skills, be Proficient in Microsoft packages such as Word and Excel, and have experience of BORIS & Maximo.
Why SGN?
SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.