Role Description
The role of the Financial Adviser including the desired competencies and behaviours as set out below, is to provide clients with financial guidance and make recommendations on how to best utilise their capital, using the agreed policies, processes and toolset. The Financial Adviser reports to the relevant Financial Planning Manager of each branch.
Core Experience / Competencies
1. Strong client skills and service ethos – able to build and maintain relationships of trust across a diverse client base and strategic partners.
2. Report writing – able to produce high quality report writing showing high technical ability whilst adhering to PFS standards, policies, regulatory requirements and any other compliance demands.
3. Pier – understands the Pier product and is able to explain confidently and clearly to a client what Pier is, what the benefits and risks are and how the solution works in a digestible and congenial manner.
4. Financial Planning – able to produce high quality financial planning demonstrating strong technical knowledge to ensure the best outcome for the client.
5. Quality of reviews – possesses strong KYC and relationship management skills, a good ability to follow processes, achieving reviews within 12 month rolling window; has technical knowledge of products and procedures as well as ongoing relevant up-to-date knowledge of law and regulation.
6. Team work and conduct – able to work proactively to support your team where relevant, displaying professional conduct, personal presentation and attitude.
7. Prioritise and manage workload – has a strong understanding of the need to and is able to prioritise workload while balancing client meetings and maintaining strong communication and relationship with clients.
Behaviours
8. Support colleagues in a proactive manner, being present in the office and encouraging a strong supportive culture.
9. Manage assigned client bank as well as onboard new clients both through leads provided and own activity.
10. Ensure CPD is completed throughout the year and logged on a rolling basis.
11. Responsible for own SPS.
12. Attend all compliance and T&C meetings including 1:1s and discuss any file issues to ensure zero repeat flags.
13. Responsible for ensuring that client relationships are maintained to a high level and that clients receive high quality service at all times, highlighted through client retention.
14. Proactively identify opportunities for new business.
15. Attend all training and Professional Development Meetings in person (unless line manager pre-approval).
16. Liaise with compliance and support teams promptly and efficiently, as necessary.
Responsibilities
17. Able to write complex business cases in a timely and efficient manner.
18. Complete and update client files on the occasion of each client contact and in line with PFS process.
19. Follow all PFS internal processes to include but not limited to compliance/support/service schedule and charges/CIP & CRP.
20. Maintain knowledge and competence in the firm’s internal procedures as highlighted in the T&C plan.
21. Build the required relationships with internal (group) and external businesses to propel opportunities.
22. Ensure clients are receiving the most current advice by using our CIP / CRP and moving existing clients over where appropriate.
23. All client reviews conducted in a timely manner (12 month rolling window) to a standard in line with PFS policies.
24. Support admin teams and Support Managers by providing notice before work is due and follow the correct process/information provision.