Job Overview
We are seeking a dedicated and enthusiastic Porter to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our establishment by providing exceptional guest services and maintaining a welcoming environment. This position is perfect for individuals who thrive in a hospitality setting and possess strong communication skills.
Duties
* Greet guests warmly upon arrival and assist with their needs throughout their stay.
* Maintain cleanliness and organisation of public areas, including lobbies, corridors, and restrooms.
* Assist with luggage handling for guests, ensuring a seamless check-in and check-out experience.
* Respond to guest inquiries promptly and courteously, demonstrating excellent phone etiquette.
* Collaborate with other hotel staff to ensure high standards of service delivery.
* Monitor the condition of facilities and report any maintenance issues to the appropriate department.
* Uphold safety and security protocols within the premises at all times.
Qualifications
* Previous experience in hospitality or guest services is highly desirable.
* Bilingual or multilingual skills are an asset, enhancing communication with diverse guests.
* Strong interpersonal skills with a focus on providing outstanding customer service.
* Ability to work effectively within a team as well as independently when required.
* A proactive attitude towards problem-solving and guest satisfaction.
* Flexibility to work various shifts, including weekends and holidays as needed.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service
Job Type: Full-time
Pay: £12.21-£13.00 per hour
Benefits:
* Free parking
* On-site parking
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: Fredricks Reception
Expected start date: 26/08/2025