We are looking for a Full Time Receptionist to join our team. Previous experience in a similar, customer facing role is essential.Key responsibilities:
You will be the first point of contact for the hotel, welcoming guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Responding to face to face enquiries, emails and answering phone calls in a professional manner.
Good communication skills, and level of English – both written and spoken;
The ability to work in a fast-paced environment with a 'can do' attitude.
You will be working closely with other departments. Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
Answer and direct incoming calls.
Inform guests of hotel rates and services.
Make and confirm reservations for guests & ensure correct room allocation
Register and check guests in.
Confirm relevant guest information & verify guest's payment method.
Issue room keys and direct guests to their rooms.
Maintain clear and accurate records of guest room bookings & accurately post charges to guest rooms and house accounts
Listen and respond to guest queries and requests both in-person and by phone.
Provide accurate information about local attractions and services.
Deal with all conference enquiries, making reservations and collecting all details and sending contracts.
Cash handling and other administrative tasks.
Keeping reception tidy at all times.
The ideal candidate for this role should have a smart appearance be friendly, polite, confident and must be flexible as they will be required to work early mornings, evenings and weekends. 40 Hours per week on a rota system.
Own transport (not public) is required due to location of the hotel.
To apply for this position please send your CV to Beverley Ramsden
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: From £26,500.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Work Location: In person