Job Description We are currently recruiting for a Account Executive to join our expanding team in Bardon! You will be one of the Client’s key contacts, taking responsibility for maintaining strong communication both internally and externally. Duties include: Able to answer and resolve client queries within the agreed timescales Able to identify and escalate issues / complaints to the appropriate person and see them through to resolution, including any process changes to prevent reoccurrence Liaise with the necessary person / teams if process has not been followed in any area affecting the client Monitoring service levels through reporting. Checking report contents and circulating within the agreed timeframes Understanding contracted KPI’s and the impact of failure as well as forecasting and monitoring Ownership and maintenance of Client Services Standard Operating Procedures (SOP) Liaise with suppliers and/or external contacts where necessary Ability to produce accurate client invoices and supporting backup within the expected time frame using the companies finance system Identification, investigation and resolution of any areas of an invoice that looks incorrect, prior to invoicing the client or following invoice queries generated by the client Own the checking and issuing of all client reports: daily, weekly, monthly and quarterly, ensuring agreed timescales are met. Where not centralised, own their creation (i.e. work planning, schedules)