Nimbus Oxfordshire, England, United Kingdom
End User Support Specialist
nimbus Oxfordshire, England, United Kingdom
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Join our team in Oxford as an End-User Support Engineer and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.
What you'll be doing:
* Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilizing Jira for logging and tracking.
* Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
* Support software applications through installation, configuration, troubleshooting, and license management.
* Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
* Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
* Develop and maintain clear technical documentation and knowledge base articles for common issues.
* Support new hires with onboarding and provide ongoing user training on IT systems and tools.
* Implement and maintain system and software updates and security patches.
* Contribute to the implementation of security best practices and assist with compliance requirements.
* Monitor system performance and implement optimizations for speed and reliability.
* Track service desk metrics and contribute to reporting on support activities.
* Provide end-user support for IT projects, including testing and deployment of new systems.
* Assist with data backup and recovery processes.
We're looking for someone with:
* Proven experience in an end-user support role.
* Strong problem-solving and analytical skills.
* Familiarity with IT ticketing systems (Jira experience is a plus).
* Solid understanding of hardware, software, and networking principles.
* Excellent communication and interpersonal skills.
* A proactive and customer-focused approach.
Ready to contribute your technical expertise to a supportive and dynamic environment in Oxford? Apply now to join our EUS team!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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