To manage the effective operation of the Glenvale Park coffee store in accordance with Bewiched policies and procedures. Ensure delivery of exceptional customer service and to be the ‘go-to’ coffee store within the community. You will coordinate and develop the team to maintain consistently great customer service and deliver a first-class food and beverage offer, working to Bewiched working practices. You will be a positive role model to the team, ensuring high standards are upheld in the Store
Team Management
* To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success.
* Develop the Team’s performance to promote high potential baristas and supervisors and manage poor performance and sickness effectively.
* Ensure the team are delivering brand standard products consistently.
* Responsible for all recruitment, training and onboarding of new baristas and supervisors.
* Train and develop baristas and supervisors by coaching and being a role model.
Customer Service & Community
* Deliver consistently outstanding customer service following the Bewiched ‘Big 5’.
* Produce brand standard, handcrafted coffee consistently by following Bewiched working practices.
* Maintain and develop knowledge of coffee and other relevant products.
Store Standards
* Responsible for opening and closing the store, ensuring temperature, food, hygiene, cleaning, and audit checks are done.
* Maintain a clean working environment and have excellent hygiene standards.
* Conduct daily and weekly cleaning tasks.
* Due diligence temperature, food, and hygiene checks.
* Follow all health and safety guidelines.
Financial & Commercial
* Open and close the store, conducting all relevant checks, cash up and audit procedures.
* Regularly conduct stock checks and date checks on products as well as ordering stock.
* Drive sales by upselling and increasing average spend by delivering outstanding service.
* Keep your skill set up to date by participating in all mandatory training and eLearning courses
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