Job Title: Event PlannerLocation: Beaulieu National Motor MuseumSalary: £27,000 per annumContract: Full-Time, PermanentAs an Event Planner you will take the lead in coordinating all aspects of conference, event and wedding bookings for the venue, for both external and internal customers. The role will include conducting show rounds to support conversion through to meeting customers to establish final details whilst ensuring every customer receives a high standard of service from start to finish. Proactively upselling and always aiming to exceed customer needs and expectations. Responsible for ensuring all event orders and supporting documents are detailed and accurately produced before handing over to the operations team as well as ensuring that invoices are raised, and payments received in line with company payment terms. You will be proactive in gaining and responding to customer feedback and developing the C&E offer to generate new business. Consistent in ensuring the highest standards of accurate and timely customer, client and management information is available. You will work closely with the Sales Manager and General Manager to ensure venue sales targets are achieved and that customer satisfaction is consistently exceeded.Responsibilities:Conducting reactive sales activities including responding to voice and email enquiries from initial to final details for events.Co-ordinating events across all market segments for both external and internal customers.Utilising CRM system (delphi) during the planning phase to ensure all details are always recorded and reflective of customers requirementsProducing accurate and detailed event orders. Handing over and liaising with operations team for successful delivery of event; leading weekly BEO meetingAchieving agreed performance and upselling sales targetsConducting venue showrounds and post contract planning meetings (face to face and TEAMS)Ensuring all sales revenue is accurately recorded in Delphi and post event sales are updatedAttending weekly sales forecast calls and sales review meetings, when requiredResponsible for generating and sending accurate full pre-payment invoices to the customer. Following correct procedures to ensure all invoices are paid within agreed timescales.Conducting post-event calls to obtain feedback and optimise repeat business opportunities. Ensuring feedback is acted upon to ensure continuous improvementsSharing new and repeat business leads with Sales ManagerLiaising with the client onsite teams to ensure a harmonised approachAttending venue showcase events and FAM Trips, as requiredSupporting innovative campaigns for the sales and marketing planAlways being aware of sales activity/initiatives of our competitorsMaintaining accurate, up-to-date reports and informationMaintaining the Delphi FDC booking system compliance benchmark and other key metricsBuilding and maintaining working relationships with local event partnersSupporting with creation of new packages and enhancements to develop the venues C&E offeringAdministration duties as requested, and ad hoc tasks as required.Demonstrating a “can do” approachCoordination of all Conference and Event bookings including weddingsContribution to the achievement of the C&E sales budgetReactive sales activities for the venue including internal client bookingsEnsuring all invoices are generated, distributed and paid in line with T&CsAccurate sales reports/forecasts and achievement of venue performance standardsTo perform ad hoc tasks to ensure the success of C&E business at the venueThe Ideal Candidate:Have experience in event coordination/planningHave excellent communication and customer service skillsDemonstrate a thorough approach to work and show great attention to detailBe able to establish positive working relationships and communicate effectivelyBe able to develop partnerships with industry contactsShow initiative, drive and ambition to deliver and be a confident decision makerSelf-motivated and ability to maintain focus in the achievement of sales targets and customer satisfaction measuresGood understanding of database management and be competent in MicrosoftBe an effective team playerPrevious experience within hospitality sales & event planningExperienced in achieving KPIsGood understanding and working knowledge of CRM systems (ideally salesforce delphi) & Microsoft 365Excellent communication skillsWe ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free mealsOnsite free car parkingContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout Us:Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/0809/64305001/52363244/WJ RA VenuesCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!