Overview
Security Shift Manager - Cover role at Mitie Cleaning & Hygiene Services. Salary: £36,901.50 for 42 hours on a 4 on 4 off shift pattern. Maternity cover - 12 months fixed term contract.
Responsibilities
* Provide exceptional leadership and direction in the management of the Security Team responsible for supporting and managing all centre operations during retailer trading hours.
* Provide clear and timely communication to all within the centre and management on key issues that affect the business operation and customer service delivery.
* Ensure the interests of our client, their guests and retailers are fully protected at all times and conduct yourself accordingly as their representative.
* Live operation of the MITIE Security Team that manages essential functions of the centre:
o All common and public areas of the shopping centre
o Emergency and evacuation procedures
o Health, safety & welfare of security personnel
o Incidents that affect Centre Operations
o Building security and safety
o Leadership and direction to security personnel on duty to ensure issues are dealt with promptly
* Provide timely and effective communication to the centre management and MITIE management on duties, incidents, serious incident tracking, absence & lateness reporting, officer misconduct, and ensure incidents are logged and managed to completion.
* Manage all incidents/accidents, investigate and report accordingly; liaise with retailers and suppliers; manage personnel deployment on the Mall, Car Park and Service Yards; manage officer allocation during events.
* Provide senior management support outside core hours as requested; complete and check accident and Health & Safety reports and entry to Safeguard; oversee Centre Lock Down/Unlock; complete weekly audits of security activities; ensure equipment standards and that Assignment Instructions and SOPs are followed.
* Conduct staff training and coaching; ensure staff are site trained and have signed Assignment Instructions; conduct 121s and appraisals; assist in recruitment for the centre security team; arrange regular meetings with the Senior Security Team; handle day-to-day security operation inquiries.
* Develop and maintain good working relations with local agencies and services; perform any other reasonable management or client requests.
Person Specification
* Enthusiastic, motivational, and aims for excellence
* Initiative-driven with results focus
* Organised with robust judgement and prioritisation
* Honest, transparent and consistent; able to gain and hold respect
* Flexible with a “can do” attitude
* Ability to monitor and challenge the use of processes
* Excellent communication and relationship-building skills
* Holder of a valid Door Supervisor licence
* Holder of a valid PSS (CCTV) licence
Health and Safety responsibilities
* Follow Group and company policies and procedures at all times
* Report deficiencies in systems or equipment that may risk health, safety or environment
* Use work equipment and PPE properly and report training needs
* Report issues to Line Manager or via incident reporting system
Information Security
* Ensure compliance with Mitie's information security procedures
* Proactively identify and report security risks to your manager
Benefits
Our market-leading offering provides benefits to suit your lifestyle, including access to a virtual GP, Salary Finance (pay advances and loans), Choices lifestyle benefits platform, Holiday purchase options, MiDeals discounts, cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn, and Mitie Matching Share Plan. Recognition through Mitie Stars with monthly cash prizes and potential year-end top prize.
Commitment to inclusive recruitment
We are committed to inclusive recruitment. If you require reasonable adjustments during the recruitment process due to disability or long-term conditions, please let us know by emailing us.
Company
Mitie since 1987, 76,000 employees, UK leader in facilities management and professional services. We invite you to join our Mitie team and celebrate diversity.
Additional
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Facilities Services
London, England, United Kingdom
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