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At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
See what life is about at BCD M&E at bcdme.com/careers
Overview
About The Role
Due to continued business growth we are looking for an Account Director to join our Strategic Meeting Management Account Management team. In this role you will be directly accountable to achieve both client, and BCD M&E, goals related to local / regional SMM program strategy, innovation & optimisation; client retention, contractual obligations, and customer ROI goals for the programme, financial performance, profitability, quality of service, preferred vendor performance, technology, efficiencies, forward thinking thought process and business development.
You will be responsible for growing and maintaining a portfolio of clients – predominately in the pharmaceutical sector. We are seeking a self-motivated individual who will approach the role with enthusiasm and passion. Strong interpersonal skills are required to build upon our existing client relationships and identify development opportunities for growth in the future. Passion for a blend of virtual and face-to-face activity and relationship development with clients are essential to educate, maintain and grow your client base within the allocated accounts.
Sound like you? Read on!
Responsibilities
* To create an account strategy to drive sales and relationships across the business for owned pharmaceutical SMM accounts.
* Understand and evaluate customer opportunities for; process improvement, technology solutions, identify and evaluate individual projects.
* To retain clients and to own and undertake (supported by your wider team) any RFI, RFP or client pitches ensuring key client objectives are met on message, on time and on budget.
* To build and develop effective business relationships with existing client portfolio and internal service delivery teams to achieve overall business objectives.
* To support the client marketing strategy by attending value add familiarisation visits, networking event and utilising social media and supporting any marketing activity.
* Have the ability to work under pressure and on multiple projects simultaneously, managing competing priorities
* Embedded experience with Life Science clients and understanding of compliance requirements
* Strategic thinker with Strategic meetings management experience
* Proven track record on successful client negotiation for a meetings management programme within an meetings agency environment
* Excellent oral and written communication skills, including public speaking and presentations, RFP writing
* Demonstrate ability to respond to change accordingly
* Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions
* Demonstrated experience in contract negotiations, management and administration of contract terms
* Ability to travel as required for client meetings and/or networking / industry events
Qualifications
* You Might Also Have: Knowledge of meetings & events pricing
* Experience of using Cvent meeting technology
* Knowledge of Event Apps
You Should Know
* This is a UK Remote role that requires travel to meetings around the UK and overseas
* Our standard working hours are 9.00am – 5:30pm with an hour break, on occasion you will need to flex your working hours to meet with client and global teams schedules
* You must have the right to work in the UK
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Events Services
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