Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
1. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
2. HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
3. Institute of Hospitality Awards 2025
🏆 Talent Development Team of the Year
Job Description
Job title: Beauty & Fitness Assistant
Department: Beauty & Fitness
Inspired & supported by: Beauty & Fitness Operations Leader
Your purpose will be: To be responsible for exceeding member expectations on a day to day basis, whilst ensuring that the Fitness Areas and Activities are promoted and run effectively. This role requires a proactive individual with strong organizational skills, a keen eye for detail, and exceptional interpersonal abilities. By ensuring the smooth operation of our fitness facility, you will contribute significantly to the overall success of our establishment and the satisfaction of our guests.
You will be accountable for:
4. Ensuring the Fitness areas and equipment are maintained and presented as laid out in the Brand Standards
5. Assisting the Senior Receptionist and Beauty & Fitness Manager in maintaining the highest standards of professionalism in all aspects of operations
6. Ensuring all treatments are carried out to the highest standards and targets are met. To maintain the five star level of cleanliness required
Your key responsibilities & contribution will be:
7. Operational Excellence: Overseeing the day-to-day running of all fitness-related activities, ensuring the smooth functioning of our facility.
8. Maintenance and Presentation: Upholding high standards of cleanliness and maintenance for all gym equipment and ensuring the professional presentation of our colleagues.
9. Continuous Development: Engaging in ongoing training and self-development to stay abreast of industry trends and best practices.
10. Booking Management: Facilitating fitness and therapy bookings efficiently, ensuring optimal utilization of our resources.
11. Safety and Compliance: Prioritizing health and safety protocols to create a secure environment for all patrons and staff members.
12. Customer Relations: Handling complaints with professionalism and addressing them promptly to maintain a positive customer experience.
13. Promoting Engagement: Infusing the environment with fun and humour to create an enjoyable experience for all users.
14. Administrative Duties: Managing miscellaneous administrative tasks such as providing relevant information, operating the switchboard, answering queries, controlling float, completing administration query forms, and accurately recording income receipts.
Qualifications
What you will need to do this role:
15. Passion for customer service and providing outstanding treatments to all guests
16. Previous experience in a luxury environment or day spa
17. Trained in body treatments, facials, manicure and pedicure
18. Outstanding communication skills, both written and spoken
19. Enthusiastic and positive personality
20. Excellent attention to detail
21. Highly organised and able to work independently
22. Flexibility to work shifts and weekends
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
23. Competitive salary, pension, and life assurance
24. 31–33 days of holiday (including public holidays)
25. Cashback for wellbeing/healthcare expenses & Perkbox
26. Exclusive discounts:
27. Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
28. 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
29. 20% off at other Gordon Ramsay restaurants and Restaurant 1890
30. Free stay at The Savoy after probation
31. Colleague restaurant, interfaith prayer room and wellness room
32. Laundry services for all colleagues
33. Gym access, cycle-to-work scheme and Virgin Active membership discount
34. Season ticket loan for commuting
35. Employee assistance program
36. English classes, optician reimbursements, and local discounts for F&B and retail