About The Role
Do you love organisation, customer interaction, and keeping things running smoothly? Join us as a Sales Support Administrator.
The Sales Support Administrator is responsible for assisting customers with order progress calls and any additional related sales support duties. They will ensure agreed processes are followed and perform all duties in a manner, which ensures total quality and effective customer service.
Training to be provided
Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15‑month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6‑8 weeks with visits from your PETA Learning & Development Coach.
About the role
About the role: The Sales Support Administrator will be responsible for the following duties:
* Dealing with customer order progress enquiries, both by telephone or email, ensuring they are dealt with in a professional and timely manner.
* Proactively communicate to customers when delivery delays occur on their outstanding orders, ensuring also that the appropriate Inside/Outside and Sales Manager is notified accordingly.
* Run and issue backlog reports on weekly basis to customers defined by the UK Inside Sales manager.
* Communicate and coordinate with other departments within PEI Genesis worldwide.
* Ensure that all administrative procedures/work instructions are followed completely as directed by management and/or the PEI Genesis and ISO9001 standard.
* Cover responsibilities of other Sales Support team members in their absence.
What are the career prospects at PEI-Genesis UK Ltd?
There are many opportunities for growth and professional development once the apprenticeship is complete, opening the door to a strong and rewarding career path.
Essential Skills
It is essential that the Sales Support Administrator has the following skills and personal qualities:
* GCSEs in maths and English with at least a grade C/4 or equivalent.
* Microsoft Office proficiency.
* Excellent organisational skills.
* Display strong communication skills.
* Problem solving.
* Teamwork.
About Us
PEI-Genesis is a global leader in the design and assembly of custom engineered connectors and cable solutions for harsh environments. PEI partners with customers to design engineered solutions that meet specific application requirements and then delivers with speed, service and consistent quality that is unmatched in the industry.
Company Benefits
* Cycle to work scheme
* X2 life assurance
* Hybrid working
* Healthcare cashback plan
* Free access to 'mystrength' mental wellbeing support app
* Toothfairy app
* 25 days holidays plus bank holidays. (holiday increases with length of service up to 30 days)
* Pensions provided by Aegon up to 7% employer contribution
* Free annual pension reviews
* Free onsite parking/charging
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