Telephone Collections Agent Sheffield £24,000-£26,000 Monthly Bonuses (OTE £30,000) 37.5 hours/week on rotating shifts between 08:00–20:00, Monday to Saturday Are you a confident communicator with experience in customer service, credit control, or call centres? Join a rapidly growing debt recovery organisation just north of Sheffield City Centre, where you’ll help individuals and businesses find realistic solutions to their financial challenges. Key Responsibilities: * Handle inbound and outbound calls related to unpaid debts * Discuss sensitive financial matters with empathy and professionalism * Log customer interactions and payment arrangements accurately * Follow internal procedures and compliance guidelines * Hit performance targets in a team-focused contact centre * Ensure accuracy when processing customer payments About You: * Experience in a contact centre or credit control role * Strong verbal and written communication skills * Resilient and motivated by performance incentives * Confident using IT systems and multitasking tools * Willing to make outbound calls and manage tough conversations * Excellent problem-solving and information-gathering abilities What’s on Offer: * Competitive salary monthly bonus (realistic OTE £30,000) * Supportive, friendly team culture * Casual smart dress code * Pension scheme & death in service benefit * On-site parking * Employee discount program & Christmas Savings Scheme * Employee Assistance Programme * Potential for hybrid working after probation Please Note: All roles are subject to background checks, including CCJ and DBS screening. Apply now and make a meaningful impact while advancing your career in a professional and supportive environment