Technical Solutions Coordinator
£35,000 40,000 + great benefits including Private Medical, Life Insurance, Training
Birmingham Business Park / Hybrid (1-2 days remote per week)
Monday to Friday 37.5 hours per week
MVP is partnering with a rapidly growing UK business transforming supply chains through asset tracking technology and sustainable packaging solutions. They are helping major supermarket suppliers improve efficiency, sustainability, and visibility across their operations, combining Bluetooth, WiFi, GPS, and 4G technologies to deliver real-time data.
About the Role
As Technical Solutions Coordinator, you will support the rollout, maintenance, and evolution of their platform. This is a customer-facing role where youll manage internal technical requests, external development work, and support customers directly with onboarding, changes, and issue resolution.
You will also act as the first point of contact for any technical issues related to the portal or tracking products, ensuring smooth coordination between customers, internal teams, and development partners.
The role may involve occasional travel, so flexibility and a full UK driving licence are essential.
Key Responsibilities
Be the first point of contact for technical issues related to the platform
Liaise between customers, internal teams, and external developers
Translate customer and business needs into clear technical specifications
Manage and test change requests and new features
Support customer onboarding, training, and occasional on-site visits
Assist the sales team with technical input on customer projects
Build and maintain dashboards and reports in Tableau (training provided)
Use basic SQL to investigate data, validate queries, and support troubleshooting
Maintain detailed documentation including test plans, workflows, and change logs
Required Skills / Experience
Experience in a technical coordination, product support, or project assistant role
Great communication skills confident engaging with both technical teams and customers
Highly organised and detail-oriented with strong follow-through
Comfortable testing platforms and documenting issues clearly
Working knowledge of SQL (basic queries, joins, filters)
Willingness to learn tools like Tableau and other platforms
A proactive attitude and ability to adapt in a fast-moving environment
Full UK driving licence is required (due to occasional travel to customer sites)
Why Join?
Be part of a fast-growing company innovating in the asset tracking and logistics tech space
Work with cutting-edge technologies in real-world supply chains
Clear career progression opportunities as the business scales
Private medical insurance and life insurance
Hybrid working based at Birmingham Business Park, with 12 days remote per week
Full training on Tableau and other reporting tools provided
MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for over 40 years. For more information on what we do, or to view our current portfolio of vacancies, please visit our website.
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