Trust Wide Band 2 Administrator
Join Our Administrative Team: The Heart of Portsmouth Hospitals University NHS Trust.
Salary: Band 2 - £25,272
Contract Type: Permanent
Hours: Full‑time, Part‑time (minimum 22.5 hours), and flexible options considered. Working hours are varied and will depend on the department you are assigned to. Posts are rostered on a rota basis and may include:
* Standard weekday office hours
* Early or late shifts
* Evening shifts in certain services
The closing date is 24 May 2026
Main duties of the job
One Application. Countless Opportunities.
Are you organised, empathetic, and ready to make a real difference in patient care? We are launching a Trust wide recruitment campaign to welcome new Band 2 Administrators across a diverse range of departments.
From being the reassuring first face a patient sees, to coordinating clinics or supporting busy teams, your work ensures our clinicians can focus on what they do best: providing outstanding patient care.
Job responsibilities
Our Band 2 Administrators are essential to the smooth running of services right across the Trust. Depending on your strengths, experience, and interests, you may work in:
* Medicine, Renal & Cancer Services – compassionate, detail driven and highly supportive.
* Surgery and Outpatients – technical, structured and patient focussed.
* Family Services & Clinical Delivery – varied, diverse and rewarding.
You will be able to express your department preferences during the interview process.
Front facing support
* Provide reception cover, greeting patients, visitors, and staff with professionalism and warmth.
* Handle telephone enquiries, pass messages to clinical teams, and support distressed or anxious patients where required.
* Register, update, and maintain accurate patient information using systems such as PAS, Bedview, Oceano, ICE or other digital platforms (training provided).
* Support admission, transfer, and discharge processes, and monitor patient tracking systems.
Clinic & departmental support
* Prepare clinic documentation, medical records, and results in advance of outpatient appointments.
* Assist in booking patient appointments, follow ups, theatre lists, and specialist equipment where required.
* Organise patient transport through approved channels to avoid delays.
General administration
* Scan, file, photocopy, distribute mail, manage confidential waste, and maintain tidy workspaces.
* Monitor stock levels, request stationery, and report faults in a timely manner.
Teamwork & service support
* Work collaboratively with nurses, clinicians, and fellow administrators across multiple wards/clinics.
* Provide cross cover to other administrative areas when needed.
* Participate in meetings, training, and contribute to continuous improvement initiatives.
What you bring to the team
* Excellent communicators friendly, calm under pressure and professional in person, emails, phone calls.
* Organised multitaskers able to manage competing priorities efficiently.
* Compassionate and resilient especially in emotionally demanding areas.
* Comfortable with IT basic digital skills required; clinical system training provided.
* Team players adaptable, reliable, and ready to support colleagues.
* Variety: No two days are ever the same.
* Career pathways: many of our Band 2 staff progress to Band 3/4, Team Leader, or Management roles.
* NHS benefits: competitive pension, generous annual leave, staff discounts, and wellbeing support.
* Purpose: everything you do directly contributes to patient care and safety.
Person Specification
Skills and Knowledge
* Proven skills in use of Microsoft Office suite Outlook, Word and Excel.
* The ability to work using own initiative and without supervision.
* Strong verbal and written communication skills.
Qualifications
* GCSE Level 2 English Language and Maths (C and above/4 - 9) or equivalent.
Experience
* Experience working in an office environment.
* Previous experience of working in a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Portsmouth Hospitals University NHS Trust
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