Title: Construction Service Engineer
XCMG UK Sales and Services Limited is a subsidiary of XCMG Group. Our brand new young and international team is looking forward to your support. If you would like to work in a diversified environment and to enjoy the freedom to implement your own ideas, then you've come to the right place. You will play a central role when it comes to product service and product training. You will be actively supported by your colleagues.
Key Responsibilities:
* Diagnose faults and carry out safe, in-depth repairs of earthmoving machinery and components.
* Accurately identify required parts and communicate with customers and the service control team to ensure timely resolution.
* Liaise closely with the Service Manager and Aftersales Manager to report field faults for factory feedback and product improvement.
* Visit dealer/customer sites for breakdown response, diagnostics, and technical support.
* Participate in campaign and product improvement work as issued. Assist in PDIs (Pre-Delivery Inspections) and machine readiness in the depot when not assigned to field work.
* Deliver technical training to dealers and key accounts, including preparing PowerPoint training material and other instructional aids.
* Support the development and use of service repair reports for each job, and ensure information is recorded on the CRM system.
* Maintain communication on product performance and updates with the Service and Aftersales Managers.
* Collaborate with the service controller to ensure all machine movements and work are properly logged in the CRM system, including field repairs, PDIs, and workshop tasks.
* Promote and uphold Health & Safety practices across field and depot environments.
* Monitor depot equipment conditions, report tool damage or losses, and maintain a safe, clean, and organized work environment.
* Lead by example in work ethic, safety compliance, and team collaboration.
* Provide outstanding aftersales support, building and maintaining strong relationships with customers and dealers.
Key Requirements:
* Proven experience in servicing construction machinery or earthmoving equipment.
* Strong technical knowledge of hydraulic, electrical, and mechanical systems.
* Excellent fault-finding and diagnostic skills, both independently and as part of a team.
* Strong organisational and communication skills, with a customer-focused mindset.
* Ability to prepare and deliver technical training using structured materials.
* Competency in using CRM and Microsoft Office software.
* Willingness to travel for site support and product training (including occasional training abroad, e.g., Germany).
* Full UK driving licence.