We have a great opportunity for an Export Customer Operations Agent to work for a medium size freight forwarder. Experienced Air or Road or both Exports Operator with excellent Customer service skills, Strong written and verbal communication skills, Good Start to Finish Air Export experience required for the role. Willingness to learn and adapt. Main Responsibilities: Domestic and International freight forwarder for the transport of time-Critical, temperature sensitive biological & pharmaceutical shipments. To prepare and present quotes for Air consignments. To provide Customer Service Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer & client timescales. To ensure data & security integrity of both Customer & client information is always controlled. Co-ordinate with other offices & Groups. Co-ordinate transport with both UK & Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare & co-ordinate all forms of freight documentation including airway bills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation and any other supporting shipping documentation. Prepare & complete Customs Control submissions for Imports & Exports. To work with all types of cargo and all necessary associated tasks. To use company vehicles on occasion to deliver and collect paperwork and or shipments. To undertake any training courses required to understand and complete job tasks. To co-ordinate Group project tasks as and when directed. Hours: Monday-Friday 08:00-17:30 (1 Hour Lunch) Start time can be slightly flexible Salary: depending upon experience - Yearly Bonus Paid Due to location and need to drop off paperwork Car Driver required. If you do not hear from us within 7 days then your application has been unsuccessful.