Overview
Repairs & Maintenance Manager (Customer Care Operations Manager) — Reporting to the Head of Customer Care
Location: Cardiff, South Wales • Working arrangements: Hybrid (office and home) • Salary: A highly competitive salary, car or car allowance, bonus, holidays, healthcare, pension
About the role
Due to continued growth and expansion across the South Wales region, we are now looking to further strengthen the Customer Care team with the addition of a Repairs & Maintenance Manager (Customer Care Operations Manager), reporting to the Head of Customer Care. The purpose of the role is to manage the Customer Care Maintenance Operatives, delivering excellent customer satisfaction in accordance with Company Guidelines, Group Standards and Procedures for Customer Care.
About you
* A champion for customer care
* Customer Service experience is essential
* Trade related experience is essential
* Construction knowledge within the construction/building industry is essential
* Experience working for a housing developer, housing association or main contractor
* Experience of managing a team
* CSCS Card
* Previous customer care experience within a fast paced and busy environment
* The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
* Excellent communication skills, both verbal and written
* Proactive and able to take initiative
* Flexible in approach
* Excellent communication skills, both written and verbal
* Fully conversant with Microsoft Package, including Excel and Word
* Knowledge of COINS is an advantage but not essential as training will be provided
Benefits
* A highly competitive base salary
* Company Bonus
* 25 days holiday plus bank holidays
* Company Car Allowance
* Company Pension Scheme
* Private Healthcare
* Choice of flexible Benefits
* Choice of corporate Benefits
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