Duty Officer - Full Time - Guildford Spectrum
Join Freedom Leisure, a UK charity running leisure and cultural facilities, gyms, and swimming pools. We focus on delivering amazing customer service, creating welcoming and accessible spaces, and helping communities live healthier, happier lives.
If you’re passionate about helping others and creating great experiences, you’ll feel at home with us. We provide training and support, with opportunities to grow across our 130+ centres in England and Wales.
Overview
We are looking for a Duty Officer to join our friendly and professional team. You will work with the Duty Managers and General Manager to ensure high standards of operation and lead the Lifeguards at the busy leisure pool.
Responsibilities
* Manage the day-to-day running of the leisure centre to the highest standard.
* Lead and develop a team of operational staff, including Lifeguards.
* Contribute to and understand the business and budgetary performance of the centre.
* Provide excellent customer service and ensure a safe, welcoming environment for all users.
* Think on your feet, stay calm under pressure, and handle diverse customer needs.
* Support the Duty Managers and General Manager to optimise performance and ensure compliance with centre policies.
Requirements
* RLSS National Pool Lifeguard Qualification
* Experience managing or coordinating a team of operational staff
* Experience in day-to-day duty management of a leisure centre or similar environment
* Ability to contribute to business and budgetary discussions and decisions
* Strong communication skills and a proactive, patient, customer-focused approach
* Willingness to work flexibly on a rota basis (40 hours per week, Monday–Sunday)
* Experience in problem solving, customer service, and staff management
Benefits
* My Staff Shop – staff discount across cinema tickets, travel, high street vouchers, and more
* Discounted staff membership (including family members)
* Incremental holidays
* Employee Assistance Programme – 24/7 confidential counselling
* Company pension and various insurance/saving schemes
* Financial advice and cycle-to-work/car leasing schemes (salaried staff)
* Fully funded training and career progression opportunities
Closing date
Closing date: 15 October 2025
Salary
Up to £26,090 per annum
Location: Guildford Spectrum, Guildford, England
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