Overview
Job Title: Customer Care Coordinator
Location: Lancaster, LA1
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Responsibilities
* Provide effective support to homeowners throughout their aftercare journey
* Ensure all communication with customers regarding defects is handled professionally, promptly, and in line with Customer Care policies and procedures
* Collaborate with internal departments (e.g., Construction, Sales, Surveying, Technical) to support efficient communication and contribute to meeting company KPIs
* Respond to incoming homeowner enquiries in accordance with company guidelines
* Issue work orders to maintenance operatives and subcontractors, and monitor progress through to satisfactory completion
* Adhere to responsibilities set out in the Group’s Health, Safety & Environmental Policy and ensure team-wide compliance
* Perform general administrative duties as required
What we need from you
* Proven experience in Customer Care within a fast-paced, high-volume environment
* Experience in the housing or construction industry is NOT essential. We want customer centric people!
* Excellent communication skills and strong attention to detail when capturing and logging customer information
* Ability to stay calm and focused under pressure, with a proactive approach to problem-solving
* Proficient in IT, with good working knowledge of Microsoft Word, Excel, and Outlook
Benefits
* Bonus
* 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
* Life Cover & Contributory Pension
* Employee Benefits Platform giving you access to high-street discounts, wellbeing support, and more
* Committed to diversity, inclusion, and empowering your development
We’re committed to equality, diversity, and inclusion in the workplace.
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