Annual wage £12,313.60 After 12 months the rate of pay will increase to the National Minimum Wage relevant to a candidate's age. Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday - hours to be confirmed - You will be required to work across all of our centres which are located in Huddersfield and Dewsbury Total hours per week: 37 Expected duration 15 Months Possible start date 08 Jul 2024 Date posted 30 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000247950 Positions 1 available What you will do in your working day In the first instance, your duties and responsibilities are listed below, including the critical success factors relating to the post. As the needs of the college change, you will be expected to take on or drop responsibilities as directed by the Line Manager. Critical Success Factors: Maintenance of records and relevant systems Completing relevant documentation Handling, managing and producing accurate data and reports Liaising with relevant internal and external contacts and departments High functioning ability in the use of Microsoft Office Suites Role Specific Responsibilities: Day to day SEND administration Monitoring or and sending of documentation relating to EHCP annual reviews Monitoring and responding to the SEND email inbox Other Duties and Responsibilities: General administrative duties as required by department and manager. (Filing, scanning, postal distribution) Efficient organisation of admin processes and procedures in relation to SEND Proficient use of Microsoft Office and Outlook Dealing with requests for information Filing and recording of confidential data and records General Duties and Responsibilities: The post holder is required to: Perform their duties in accordance with the college’s Equality Policy, undertaking mandatory training as required by the college. Show a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, undertaking mandatory training as required by the college Perform his/her duties in a manner which respects British values, including individual liberty and mutual respect and tolerance of different faiths and beliefs Demonstrate a commitment to the college’s values and behavior of Excellence, Integrity, Equality, Respect, Care, Efficiency, and Innovation Ensure the health and safety of all staff and resources within his/her area(s) of responsibility, i.e., delegated responsibility in relation to the nature of the post holder’s duties and personal responsibilities as per Sections 7 and 8 of the Health and Safety at Work Act 1974 Participate in the college’s Performance Management Review Scheme Undertake Continuous Professional Development (CPD) relevant to his/her post Demonstrate core competencies as required by the role Demonstrate commitment to the college’s whole organisational approach to improving standards of literacy, numeracy, and language in line with the national Skills for Life Strategy and the college’s in-house Skill Up programme Perform any other duties as may be reasonably required from time to time by the Principal and Chief Executive, through the LDD Team Leader As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions Attend and be punctual for all lessons Complete all required assignments by the required timeline Build up your portfolio of evidence ongoing during your apprenticeship programme Access support from your tutor/assessor as and when required Access support from your manager with regard to any evidence requirements or support as and when required Attend all work-based training/support sessions The training you will be getting Overview of Customer Service Level 2 Apprenticeship Standard. Functional skills in English and maths if required. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation - dress code, professional language “Right first time” You will complete an End Point Assessment this will involve the following: Showcase/portfolio Interview Practical observation Professional discussion Functional Skills: Level 1 and then Level 2 in maths and English, if required. You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday. What to expect at the end of your apprenticeship There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Excellent timekeeping, Excellent attendance Qualifications GCSE or equivalent English (Grade 4/C) Essential GCSE or equivalent Maths (Grade 4/C) Essential Other ICT (Grade 4/C/Pass or above) Desired Things to consider There are good transport links by bus/train. Please check cost and time it will take to travel. As a member of the College Student Support team the post holder will work in an environment of constant change and pressure where an amount of personal decision-making and judgement is required. The post holder must have the ability to work with a wide range of people of all ages from very different backgrounds with very different needs and to respond accordingly to support those needs. The duties and responsibilities attached to this role demand a flexible approach to work, which will include occasional evenings and very occasional Saturdays. The post holder will be required to adhere to a dress code as directed by the SEND Lead Administrator.