About the role We’re looking for a hands-on operational leader to oversee the day-to-day delivery of residential services across our student accommodation. You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards. With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction. If you’re an organised, people-focused manager who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience. About you You will have: Proven experience as a confident people leader, managing frontline operational teams Strong skills in workforce planning, including recruitment, training and day-to-day HR processes The ability to organise and coordinate cleaning, portering and support services to consistently high standards A calm, practical and solutions-focused approach within a busy, customer-centred environment Experience motivating teams, building positive working relationships and maintaining high service quality The confidence to take ownership of operational delivery while contributing to wider strategic objectives A commitment to creating a safe, welcoming and well-managed residential environment for students Further information This role is a full-time, permanent position (36.5 hours per week). For an informal discussion about the role, please contact Andrew Nash, Head of Campus Services Facilities on asn33@bath.ac.uk or Jane Hately, Recruitment and Staff Engagement Coordinator on jh3809@bath.ac.uk. However please ensure that you submit your application through the university website. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader ; autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn. Closing Date: 28 Apr 2026 Department: Operations & Facilities Support Salary: £38,784 to £46,049