Head of Business benefits package at Portsmouth Audi
Job Benefits
* Competitive basic and bonus plan
* 25 days annual leave + Bank Holidays
* CBS- Company car
* Company pension scheme
* Employee referral programme
* Manufacturer training
* Harwoods Academy
Job Purpose
The role of the Head of Business is to effectively manage the resources within the business to achieve the required objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels.
Reports To
Brand Director
Direct Reports
Sales and Aftersales Managers
Key Responsibilities
* Develop a customer service driven environment and culture through regular communication, team building and coaching with managers and employees of the business.
* Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.
* Communicate and maintain customer service standards and measurements in line with the requirements of the brand. Achieve balanced scorecard requirements.
* Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated by the staff.
* Recruit department managers in line with organisational requirements.
* Agree objectives and work standards with department managers and review their performance on a regular basis.
* Develop and monitor the business plan for all sales areas with senior managers and the manufacturer in order to meet business objectives, profit margins and market penetration. Liaise on a regular basis with manufacturer representatives and company senior managers to review key performance indicators of the business.
* Ensure the business adheres to current UK legislation and that manufacturer operating standards, policies, procedures and financial controls are regularly reviewed to maximise business performance.
* Formulate and agree marketing activities and budgets for the business in order to create and maintain brand awareness.
* Ensure that all staff are aware of Health and Safety requirements and regularly review with departmental managers to comply with Health and Safety regulations.
Essential Skills & Requirements
* Full UK driving licence
* Smart appearance
* Competent level of education
* Good understanding of sales and aftersales operations
Experience
* Previously employed in a similar role
* Prestige motor manufacture experience
Benefits
* Company Pension
* Employee Referral Scheme
* CBS- Company Car
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