About The Company
Aran Insulation, part of M Group Services, is an award-winning, industry-leading organisation improving the energy efficiency of homes throughout the UK. Passionate about improving quality of life and reducing the cost of living for customers, the company’s goal is to reduce carbon emissions in UK households. A dynamic business going through growth and development, Aran Insulation is committed to developing its staff through training and progression, giving them the tools and opportunities to excel.
About the Job Role
The Senior Contracts Manager is responsible for the safe, compliant and high-quality delivery of insulation and retrofit works across Aran. You will oversee on site operational performance across Contracts Managers, Supervisors and the subcontracted delivery model, ensuring all works meet M Group Services and SHEQ standards, as well as client expectations. You’ll play a central role in programme planning, site oversight, improving quality, strengthening audit processes, and ensuring site compliance and delivery is robust and right-first-time. Outside of direct reports. The role works closely with the Senior SHEQ Advisor, Head of Quality & Compliance, Operations Manager, Insulation Manager, and Supply Chain Lead to ensure safe, high-quality and fully compliant delivery across all workstreams. You will represent Aran at client pre-start meetings, progress reviews, inspections and update meetings, providing senior presence and operational confidence. The Senior Contracts Manager is also a member of the Senior Leadership Team (SLT), contributing to operational uplift, performance improvement and wider business strategy.
Key Responsibilities
Operational Leadership
* Oversee performance of Contracts Managers, Site Supervisors and SHEQ Advisor to ensure safe, compliant, high-quality delivery.
* Attend sites to ensure works are completed in line with specifications, standards and M Group expectations.
* Devise and deliver programmes of work, ensuring effective sequencing, resource planning and delivery control.
* Collaborate with the Insulation Manager where works involve directly employed installers.
* Provide senior operational presence at client pre-starts, progress meetings and technical meetings.
Quality, Auditing & Compliance
* Work closely with internal SHEQ and Quality functions, including the Senior SHEQ Advisor and Head of Quality & Compliance.
* Ensure audit requirements are met and site standards are upheld.
* Ensure corrective actions are completed and trends analysed for improvement.
* Streamline auditing processes and improve how quality and safety data are captured and used.
* Drive consistency and efficiency in digital inspection and quality tools.
Subcontractor & Supply Chain Performance
* Oversee subcontractor performance alongside the Supply Chain Lead.
* Ensure all subcontractors meet Aran’s safety, quality, behavioural and compliance standards.
* Conduct site checks, quality reviews and compliance verification of subcontractor works.
Client Engagement & Representation
* Represent Aran professionally in all client-facing environments.
* Communicate clearly on progress, risks, programme changes and mitigations.
* Ensure client expectations are managed and met throughout the project lifecycle.
Site Delivery
* Conduct regular site inspections, ensuring actions are logged and closed.
* Issue snagging lists and ensure rectification work is completed promptly.
* Ensure workmanship meets all manufacturer, accreditation, client and M Group standards.
* Maintain oversight of plant and equipment requirements, working with Fleet, Supply Chain and Operations.
Pre-Contract Duties
* Work across multiple projects within short timeframes.
* Attend pre-start meetings, planning groups and technical discussions with clients.
* Liaise confidently with clients, subcontractors, supervisors and internal teams.
* Support site mobilisation across all contracts.
* Build strong working relationships with clients.
* Identify client requirements and ensure programme plans are aligned.
* Ensure proposed delivery approaches meet safety, quality and M Group standards.
Contract Duties
* Maintain accurate client and contract records in job files.
* Ensure RAMS, COSHH and Method Statements are correct and maintained.
* Support procurement of materials and plant where required.
* Oversee subcontractor engagement and monitor performance.
* Ensure materials and subcontractor works support programme milestones.
* Manage installation activities to meet programme requirements.
* Complete and record site inspections and follow-up actions.
* Issue handover forms and ensure accurate completion records.
* Maintain all documentation required for valuations, invoicing and compliance.
* Support preparation of O&M information.
* Ensure additional works are authorised and recorded appropriately.
* Ensure variations and additional works are priced and verified correctly.
Valuation / Invoicing Duties
* Provide all required information to support valuations and invoicing.
* Review subcontractor invoices and verify timesheets before submission.
What we’re looking for
* Proven experience managing multi-site construction, retrofit or field-based operational delivery
* Strong leadership of Contracts Managers and/or Site Supervisors
* Experience working with subcontractors and supply chain partners
* Strong understanding of construction safety, RAMS, and quality standards
* Experience conducting site inspections and managing snagging/rectification
* Ability to interpret and use audit and quality data to drive improvements
* Excellent communication and client-facing confidence
* Strong programme planning and organisational skills
* A proactive, solutions-focused leadership style
* Full UK driving licence
Qualifications (Essential & Desirable)
* Essential
* SMSTS or SSSTS
* IOSH Managing Safely or equivalent safety qualification
* Demonstrable experience in construction, retrofit, utilities or similar sectors
* Desirable
* NVQ Level 6 or equivalent (Construction Site/Operational Management)
* PAS/TrustMark/retrofit experience (CWI, LI, ventilation, heating, PV etc.)
* Experience using digital auditing systems or field service tools
* First Aid at Work
* Experience with ISO, BBA or other accreditation frameworks
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