Hours: Part-time, 22.5 hours per week, Monday to Wednesday, 9:30am to 5:30pm
Contract Type: Permanent
Location: Liverpool
Reports to: Centre Manager, Liverpool
We are looking to recruit a Clinical Administrator to support the administration and operations processes at our well-established James Place centre in Liverpool.
Job responsibilities
Clinical Administration
* Covering daily administrative tasks and duties at James Place Liverpool, including handling referrals and maintaining accurate records.
* Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.
* Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.
* Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.
* Supporting users of the service to access information about other agencies.
* Maintaining an effective appointment system ensuring all resources at James Place are used efficiently.
* Recording and collating data to support the effective evaluation and monitoring of James Place.
* Providing admin support to the wider team as required, e.g. recording and sharing meeting minutes.
Operations
* Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.
* Supporting the Centre Manager to conduct routine Health & Safety checks and assessments.
* Completing electronic filing, shredding, and general office admin.
* Providing occasional administrative support to the Centre Manager, Head of Centre, and the Senior Management Team.
* Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.
* Managing refuse and recycling collections, ensuring it is collected by the contractors each week.
Values
* Welcoming men and their supporters into the centre, maintaining a calm and caring approach with all those who are seeking support from our services.
* Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures.
* Demonstrating commitment to the James Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work.
Person Specification
Experience
* Excellent interpersonal skills with the ability to remain calm and caring in challenging situations
* Strong communication skills, both written and verbal
* Ability to manage time effectively, prioritise workload and meet deadlines
* Ability to maintain accurate records and follow set procedures
* Strong IT skills with the ability to learn new systems quickly and efficiently
* Ability to work in a therapeutic environment
* A high level of attention to detail
* Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre
* Knowledge of relevant Data Protection Regulation
* Knowledge and understanding of safeguarding procedures
* Ability to engage with James Place values
* Ability to promote people's equality, diversity and rights
* Ability to work collaboratively and demonstrate commitment to co‑production
* Ability to be transparent, honest and show discretion when needed
* Commitment to suicide prevention and working with men in a suicidal crisis
* Experience of working in a therapeutic environment or health-based setting
* Knowledge of relevant Health and Safety procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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