Job Summary: Junior Helpdesk Consultant
* Location: Wallington, Surrey
* Job Type: Full-time, Entry-level
* £26,000
We are seeking a motivated and enthusiastic Junior Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services.
As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll gain hands-on experience while developing your skills in a supportive environment, with a clear pathway for progression and increased responsibility over time.
Roles and Responsibilities
1. Answer incoming calls on the helpdesk and accurately log tickets into the Helpdesk Management System.
2. Triage incoming queries to determine appropriate next steps, escalating to colleagues where necessary.
3. Provide initial responses to new tickets via phone or email, gathering additional information from customers.
4. Use the Helpdesk Knowledge Base to support call handling and troubleshooting.
5. Create and maintain Knowledge Base articles for recurring or common issues.
6. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure.
7. Undertake training and accreditation in Bromcom and Arbor Manag...