Location
Norwich or Birmingham
Claims Fraud Advisor – Salary circa £30,000
Do you have good knowledge of claims and a passion for fighting fraud? Are you approachable, engaging, and confident?
We are currently recruiting for a Claims Fraud Advisor. If you answered yes to any of these questions, it could be a great opportunity for you.
A bit about the job
As a Claims Fraud Advisor, you will support customer‑facing claims handlers when they have identified potentially fraudulent motor claims and you will appropriately triage these claims, along with claims provided via other sources, into the Motor Investigation Team for further investigation.
You will also create and deliver coaching and training at both a 1:1 level and to larger groups to improve fraud detection capabilities, analyse performance data, and engage with key stakeholders.
All elements of your role contribute to ensuring we continually improve fraud detection and prevention to protect our business and genuine customers from fraudulent behaviour.
Skills and experience we’re looking for
* Understanding of claims fraud investigations and possible outcomes of these.
* Ability to read and interpret data.
* Ability to effectively manage personal workload.
* Excellent communication skills – written and oral.
* Previous experience delivering coaching/training.
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in our people in many ways. You will enjoy:
* Salary circa £30,000 (depending on location, skills, experience, and qualifications)
* Bonus opportunity – 6% of annual salary (actual amount depends on performance and Aviva’s circumstances)
* Generous pension scheme – Aviva will contribute up to 14%, depending on your contribution
* 25 days holiday plus bank holidays; you can buy or sell up to 5 days
* Aviva‑funded Private Medical Benefit to help you get expert support when you need it
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
* Supportive policies, including parental and carers leave
* Flexible benefits to suit you, including sustainability options such as cycle‑to‑work
* Paid volunteering days to help others (up to 3 days)
* Wellbeing support and tools
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we still encourage you to apply. We consider all forms of flexible working, including part‑time and job shares, as well as flexible locations, hours, and working patterns to suit customers, business, and employees.
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