The Opportunity
Role: AI Solutions Manager
I'm partnering exclusively with a fast-growing, well-funded AI company on a search that I'm genuinely excited about. They've built one of the most compelling platforms in the AI observability and LLM evaluation space - helping the world's most innovative AI/ML teams understand what's actually happening inside their models, from production performance to real-world impact.
This is a company solving a problem that truly matters: AI is being deployed at a pace the industry has never seen, and most teams are still flying blind when it comes to knowing whether their models work. My client exists to change that.
They're now looking for an AI Solutions Manager to own and grow their EMEA customer base- a high-impact, highly visible role at the intersection of technical depth, business strategy, and genuine customer obsession.
Most customer success roles put you in a support lane. This one puts you in the driver's seat.
You'll partner directly with AI/ML engineers, data scientists, and technical leaders at some of the most forward-thinking companies in the world. You'll shape how they adopt cutting-edge observability practices, influence product direction, and build relationships that matter. You'll see problems before customers notice them, propose solutions before they ask, and grow accounts by being genuinely valuable- not just by renewing contracts.
What You'll Be Doing
- Own your accounts end-to-end. Build deep, trusted relationships with AI/ML teams through regular touchpoints, proactive monitoring, and sharp account planning.
- Run discovery that actually leads somewhere. Dig into customers' goals, understand their workflows, and propose tailored solutions that make the platform indispensable to how they build and operate AI.
- Bridge the technical and the strategic. Work closely with the Customer Success Engineering team to tackle complex implementation challenges. You don't need to write the code, but you need to understand the problem well enough to bring the right people to the table.
- Run QBRs that people look forward to. Demonstrate real value, surface opportunities, and strengthen partnerships.
- Train and onboard customers with confidence. Run workshops and training sessions that leave teams genuinely equipped to get more from the platform.
- Be the voice of the customer internally. Relay feature requests clearly and persuasively to product and engineering teams. Your customers should feel heard.
- Spot and develop expansion opportunities. Partner with Account Management and Executives to identify upsell paths and align on health strategies across your book of business.
What My Client Is Looking For
- 3+ years in a Customer Success Manager role at a SaaS company- ideally in a technical or data-adjacent space
- A genuine self-starter who doesn't wait for someone to hand them a playbook
- Exceptional organisation and prioritisation- managing multiple complex relationships simultaneously, with nothing falling through the cracks
- Strong communicator who can translate technical concepts for business audiences and vice versa
- A track record of demoing technical products and landing their value with customers
- Comfortable with ambiguity and energised by pace - this is a growth-stage company and the environment reflects that
- A collaborative instinct
- Bonus: hands-on familiarity with AI/ML workflows, LLMs, or GenAI technologies
The Package
- Competitive base salary + variable compensation
- Unlimited paid time off + Wellness Days + Sabbatical Leave policy
- WFH productivity stipend (one-time)
- Co-working space allowance
- $250/year professional development budget
- Annual company and team off-sites
- A genuinely remote-first culture
Location
This role is remote, but candidates must be based in the London area to serve the EMEA customer base effectively.
ADVERT DISCLAIMER
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility need
