Social network you want to login/join with:
Customer Service Administrator, Brackley
col-narrow-left
Client:
JM&Co. Recruitment Ltd
Location:
Brackley, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
6907836b878a
Job Views:
7
Posted:
12.07.2025
Expiry Date:
26.08.2025
col-wide
Job Description:
Customer Service Administrator
Location: Brackley, Northamptonshire (Office-based)
Salary: £25,500 - £26,500 per annum DOE
Contract Type: Permanent | Full-time (40 hours per week)
About the Role
Our client, a well-established organisation within the home services sector, is seeking a proactive and organised Customer Service Administrator to provide first-class administrative support across its UK network. This is an excellent opportunity to join a reputable company that values growth, customer satisfaction, and strong working relationships.
Key Responsibilities for the Customer Service Administrator role:
* Accurately log and track sales turnover and match customer contracts to goods orders.
* Approve orders, resolve queries, make amendments, and liaise with suppliers for quotations.
* Process daily orders promptly upon receipt of payment, issue purchase orders, and provide estimated delivery dates and dispatch confirmations.
* Maintain credit control processes, ensuring goods orders are processed within agreed timescales.
* Report and log any damaged or missing items and manage completion certificate receipts.
* Handle general telephone queries and customer complaints in a calm and professional manner.
* Coordinate the ordering of flowers and gifts for the network as needed.
* Assist with sending agreements and arranging conference facilities for training and meetings.
* Undertake any other reasonable duties within the scope of the role.
Customer Service Administrator - Candidate Profile:
* Previous experience in an administrative role.
* Proficiency with the full Microsoft Office Suite.
* Strong communication and customer service skills.
* Excellent organisational and time management abilities.
* Ability to work independently and collaboratively within a team.
* Calm, polite, and professional telephone manner.
* Familiarity with CRM systems.
What’s on Offer in this Customer Service Admin position:
* A supportive team environment within a reputable, values-driven company.
* Opportunities for growth and development.
* Inclusive and respectful workplace culture.
#J-18808-Ljbffr