Job Title: Customer Service Process Assistant (Hybrid)
Contract Type: Temporary (12 months)
Pay Rate: £13.45 per hour
Start Date: ASAP (subject to clearance)
Location: Newport (Hybrid working)
Working Pattern: Monday to Friday, 8:00am - 6:00pm
Shifts: Early (8:00am-4:30pm) or Late (9:30am-6:00pm)
Hybrid Model: 3 days remote, with 2 days per week in the office
Role Overview
We are looking for a Customer Service Process Assistant to support the delivery of high-quality transaction and customer service operations within a structured, fast-paced environment.
You will handle a range of administrative and customer-facing tasks, including responding to queries via phone and email, processing transactions, and updating records. This role suits candidates with prior call centre or high-volume customer service experience, as the work can involve complex queries requiring strong problem-solving and communication skills.
Key Responsibilities
1. Process work in line with agreed procedures, scripts, and business rules
2. Handle inbound and outbound calls, emails, and customer queries
3. Accurately process transactions and maintain up-to-date records
4. Resolve routine queries and escalat...