The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our branch network.
This is a rare opportunity for somebody who is confident in working various locations across the Branch Network. Your base branch will be Maidstone Branch, so this is where you work when you are not required to support another branch.
Building rapport face to face with our customers in a busy branch environment
Accurately processing transactions and amendments on various types of savings accounts, such as: Deposits and withdrawals; Amending account/customer details; Opening new savings accounts
Overseeing G4S collections and deliveries
Identifying and supporting our vulnerable customers
The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked.
If you enjoy speaking with different types of customers, helping others and problem solving - this is the perfect opportunity for you!
Due to the nature of this role, access to your own car will be essential
We offer a base salary dependent on experience from £23,000 and a competitive benefits package including:
~ Access to Private Medical Insurance and Medical Cash Plan
~28 days annual leave plus bank holidays
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we\\\'re passionate about our people and want to continue building a collaborative and engaging environment!
Experience in working in financial services is desirable but not essential
GCSE\\\'s or equivalent in Maths and English
If you need any adjustments or support, we\\\'re here to make sure you can show your best self.
Diversity, Equity & Inclusion
At OSB, we value the unique perspectives and experiences that diversity brings. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\\\'re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector.