Overview
JOB TITLE: Security Customer Service Officer
REPORTING TO: Operations Manager
LOCATION: Gyle Shopping Centre, Edinburgh
HOURS: 42 hours per week, 4 on 4 off
PAY RATE: £13.54 PER HOUR
Role Overview and Purpose: This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit.
The Gyle Shopping Centre offers full uniform with an annual refresh, access to Perkbox employee benefit scheme (including discounted e-vouchers for retailers, gyms, holidays and car rentals), and an Employee Assistance Programme providing 24/7 365 independent support for all colleagues. The role includes comprehensive Learning & Development programmes, online E-learning, and a full training and induction programme with a one team approach.
Please note: The description references that the position includes 20 days annual leave including public holidays.
Responsibilities
* Dealing with customer complaints.
* Assisting all members of the public when requested.
* Attending first aid incidents.
* Fire/bomb evacuation.
* Assisting retailers in all matters relating to shoplifters.
* Policing the customer and staff car parks.
* Dealing with lost/found children.
* Dealing with lost/found property.
* Assisting motorists within the car park (accidents, thefts etc.).
* Fire testing of the retail unit's fire alarm systems.
* Monitoring the Centre fire alarm panel and CCTV system.
* Reporting defects/spillages within the Centre and collecting litter where necessary.
* Signing in of all visitors to the Centre Management.
* Operating and monitoring the Centre intruder alarm system.
* Radio operation and maintenance.
* Control of all contractors ensuring compliance with Centre Operational Policy.
* Control and issue of all Centre keys maintaining accuracy of all logs.
* Opening and closing the Centre.
* Carry out bank escorts.
* Police liaison on community and criminal matters.
* Enforce the strict no smoking policy.
* Implement all emergency procedures when required.
* Patrol the mall areas of the Centre to prevent crime and unruly behaviour.
* Customer Service Desk duties (e.g., hiring out equipment and issuing Gyle Gift Cards).
* Carry out weekly checks on retailer's compliance to the Fire Precautions Act 1971 and on any unoccupied unit.
* Carry out daily, weekly & monthly health and safety checks and report faults.
* Comply with all Health & Safety policies and procedures.
* Check fire escapes, fire extinguishers and emergency lighting in the common areas.
* Carry out daily checks on the Centre Customer Service Vehicles including valet service.
* Ensure that all customer facilities in the Centre are clean and serviceable.
* Carry out Control Room duties, answering telephones and personal enquiries at Reception.
Qualifications
* Availability as and when required including evenings and weekends depending on shift patterns.
* Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.
* Have strong customer service skills.
* Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.
* Maintain critical standards for professionalism, service, speed and quality assurance.
* Adhere with new policies and procedures to ensure that a respectful workplace exists.
Essential
* Sound communications skills.
* SIA License
* CCTV License (Preferred)
* First Aid Qualification.
Benefits
* 24/7 GP: Access to a UK-based GP for you and your immediate family.
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work with discounts, gift cards, cashback, etc.
* Life: Resources on family, health, money, and work
* Online chat or telephone support for urgent assistance
For more information about ABM's benefits, visit our careers page.
About Us
ABM is one of the world's largest providers of integrated facility services. ABM delivers essential services to improve spaces and places that matter, including security, cleaning, engineering, parking, and more. In the UK, ABM services icon sites with a large workforce. For more information, visit www.abm.co.uk.
ABM is committed to employment practices that promote diversity and inclusion. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Edinburgh, Scotland, United Kingdom
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