Ethical Compliance & Due Diligence
* Manage and maintain all supplier due diligence (DD) documentation across customers.
* Oversee ethical compliance and labour standards across suppliers and packhouses.
* Manage SEDEX compliance, monitor non-conformances and produce monthly reports.
* Follow up and close out outstanding ethical actions.
* Collate and securely retain ethical documentation for up to 5 years.
* Keep up to date with evolving ethical trading legislation and retailer codes of practice.
* Distribute and manage due diligence, ethical and labour provider questionnaires to suppliers.
* Support packhouses during ethical audits and customer visits.
Retailer Platforms & Technical Systems
Maintain and update supplier and product information across retailer and compliance platforms for different customers
Responsibilities include:
* Initiating and managing FEX derogation processes.
* Accepting, uploading and communicating new specifications and procedures.
* Checking and updating supplier links.
* Maintaining grape supplier spreadsheets across customers.
* Ensuring all technical documentation is current and aligned with customer requirements.
Rejections, Complaints & Non-Conformance Management
* Respond to customer rejections in a timely and professional manner.
* Investigate quality complaints in collaboration with packhouses and suppliers.
* Conduct root cause analysis and gather supporting evidence (photos, reports, temperature logs, etc.).
* Draft and issue formal complaint responses to customers.
* Track trends in complaints and rejections and report findings to the Technical Director.
* Ensure corrective and preventative actions are implemented and monitored.
Allocation & Commercial Support
* Assist with daily and seasonal fresh produce allocations in prophet for the packhouse/packing
* Liaise with Commercial and Operations teams to balance supply against demand.
* Monitor and report performance (QSL, KPIs, customer-specific standards) to the Technical Director
* Maintain clear communication between suppliers, logistics and commercial teams.
Supplier & Audit Support
* Provide input into BRC processes and support preparation for QMS
* Assist with measuring and monitoring KPIs including:
o QSL
o Packhouse QSL
o Customer complaints
Skills & Experience Required
* Knowledge of the fresh produce industry
* Experience in ethical compliance, due diligence, or technical administration.
* Working knowledge of SEDEX and ethical trading standards.
* Experience working with retailer compliance platforms.
* Strong organisational and documentation management skills.
* High attention to detail.
* Ability to manage multiple deadlines and stakeholders.
* Knowledge of Prophet ERP (not essential).
Working Mon – Friday 8 am-to 5pm 1 weekend working in 3 weekends. Lieu days given for working over the weekend
Holiday 25 days +8 bank holidays
(INDPERM)