Resident Liaison Officer – WPS
đź“Ť Location: Milton Keynes (commutable distance required)
đź’Ľ Team: Planned Maintenance
Responsibilities
* Support the Lead Supervisor in planning annual programmes of work
* Help deliver projects on time, on budget, and to the highest quality
* Communicate effectively with all stakeholders and attend regular progress meetings
* Explain upcoming works to tenants and issue access notices
* Organise reasonable adjustments and keep the site team informed
* Maintain a clear complaints procedure and resolve disputes professionally
* Attend community events and build strong relationships
* Report defects and identify trends to the Project Lead
* Ensure promises made to tenants are kept – every time!
Qualifications and Skills
* Excellent communication and people skills
* Ability to manage multiple priorities
* A proactive, problem‑solving mindset
* Experience in housing or construction liaison roles (preferred)
Why Join Us?
At WPS, we believe in creating safe, thriving communities. You’ll be part of a supportive team that values collaboration and innovation.
Application & Checks
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
đź“© Ready to apply? Send us your CV today and help us deliver homes people love!
Equality & Inclusion
We are a Disability Confident employer and do not discriminate on any grounds. Our recruitment processes do not treat anyone less favourably due to an offending background.
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