Customer Services Representative Stansted – Site Based Permanent Role Conditions * Shift Pattern: 4 on 4 off shift pattern working 2 earlies and 2 lates (12 hours per day) * Benefits: 22 days annual leave including bank holidays rising to 23 days after 5 years and 24 days after 10 years of service, Salary Exchange Pension Scheme, Employee Assistance Programme, Life Assurance, Employee Cash Plan, Enhanced Maternity and Paternity Schemes, Professional Growth and Development, State-of-the-art Equipment and Technology * Career Development: Ongoing Training and Certification Programmes About the Role On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Customer Service Representative to support their operations and Customer Service activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance, and technical excellence. Key Responsibilities * Meeting and greeting of all visitors and crew * Greeting of all airside flights and escorting of passengers to the lounge * Ensuring all passengers and crew are dealt with quickly and efficiently * Serving of refreshments to crew, providing a VIP service at all times * Ensuring the FBO is maintained to a VIP standard at all times * Inter department communication to ensure the passenger experience is seamless * Preparation and planning for th...