Job Title: Administrator
Location: Ashford
Job Type: Full time/permanent (Monday to Friday 09:00 -17:00)
Salary: £25,500 - £26,500 per annum
This role centres on accurate order processing, troubleshooting delivery issues, and providing day to day administrative support to the sales team. The ideal candidate will be customer focused, detail-oriented and comfortable working with internal systems and external carriers.
Key responsibilities
Process customer and internal orders accurately and promptly, maintaining order records and tracking.
Monitor shipments and deliveries; investigate and resolve delivery problems and exceptions with carriers and customers.
Provide administrative support to the sales team, including preparing quotes, processing sales paperwork, updating CRM records, and coordinating schedules.
Liaise with warehouse, logistics and customer service teams to ensure smooth order fulfilment.
Maintain accurate documentation, reports and spreadsheets; support month-end and ad hoc reporting as required.
Handle customer and internal queries professionally and escalate issues when necessary.
Skills and experience required
Proven experience in an admin based role
Strong attention to detail, good numeracy and organisational skills.
Excellent written and verbal communication skills and a customer service focus.
Proficient with Microsoft Office (Excel, Word) and comfortable learning new systems