Manage all the financial aspects of the CCEC, including budget setting, business case valuations, and day-to-day financial routines.
* Work with all Finance teams that the Customer Engagement Centre handles work for to ensure that they have accounted for the Customer Engagement Centre costs.
* Develop reasons for all new work or trials introduced to the Customer Engagement Centre so all costs are fully understood.
* Ensure any capital investment is submitted and approved by the Capital Approvals Group with all benefits and costs documented.
* Adhere to all Corporate and legal processes and ensure timely completion.
* Track actual spend vs. budget and seek opportunities to save, identify potential overspends, and opportunities/requirements to invest.
* Contribute to the overall strategy and tactical plans of the Customer Engagement Centre operations.
* Ensure the Customer Engagement Centre has sufficient budget at the start of the year to service Customers and deliver change plans.
* Develop and maintain stakeholder understanding of the Customer Engagement Centre's role and contribution to Tesco, facilitating appropriate financial decisions throughout the year.
Skills required include attention to detail, understanding of financial processes, ability to engage and influence partners, creativity, resilience, strong problem-solving skills, and analytical skills. The role requires being a subject matter expert capable of making decisions that benefit colleagues and customers.
Key stakeholders include the Customer Engagement Centre Leadership Team, Business Partners, Operations Managers, UK Central Finance, Commercial, Marketing and Online Finance Teams, and suppliers such as recruitment agencies.
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity shared services in Bengaluru, India, to a global, solutions-focused organization supporting markets and business units across the UK, India, Hungary, and Ireland. TBS employs over 4,400 colleagues worldwide and aims to drive scale, deliver value, and foster innovation and agility across Tesco Group operations.
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