Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.
Location:Variable around the Dudley BoroughHours: 37hrs per weekSalary: Grade 5 (£25,584 - £27,269)
Customer Service Repairs Centre, open 7 days per week, hybrid working over our 7-day, extended hours rota.
Shifts are set according to business need from Monday to Sunday. Core business hours are 08:00 to 19:00.
Dudley Council Repairs Centre is the council’s contact centre for housing, dealing with thousands of service requests every day.
Customer Services Advisors are multi-skilled, delivering many services in a pressurised and targeted environment.
No one task is the same.You may be interviewing customers over the telephone, in person or by electronic means, determining eligibility, establishing customer needs, clarifying details and researching issues in order to provide solutions and raise service requests.
Strong IT literacy will enable you to operate multiple computer systems.
Your ability to learn will be pivotal with regular service, legislative, policy and procedural updates.
Are youenthusiasticabout providing high standards of customer service to our diverse community? Can you remain calm and work accurately under pressure? Can you react to change andrespondto business needs with keenness and flexibility? If you have suitable skills, experience and flexibility we welcome your application.
To apply, please click on the link below for the online application form. For further information please contact Jennie Caladine on 01384 811555 or via email on: adam.naylor@dudley.gov.uk.
Part of the interview process will include a practical test.
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates.Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you requiresupportcompleting an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who cansupportwith Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness.The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B.We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
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Attached documents
JD Customer Service Advisor.docx
Person Specification
Employee Benefits List.pdf
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