Radstock, United Kingdom | Posted on 20/05/2026
We offer industry leading print, mail and online communication solutions to improve your business outcomes.
Smarter customer engagement and peace of mind provided by our 'best in class' security and award-winning service. We understand that effective communication with your audience is critical to your organisation. We can provide the perfect communications service whether you need to ensure compliance, improve outcomes, grow or digitally transform your business. We’ll be by your side every step of the way.
Job Description
Thisis an exciting opportunity to join the product management team at the heart ofthe UK's leading hybrid mail platform. As a Docmail Product OperationsExecutive, you will play a key role in supporting the daily operations andongoing development of our platform, working closely with colleagues across thebusiness to ensure it continues to meet the needs of our customers and theevolving market.
This is predominantly a site based role.
Youwill be a confident communicator with strong stakeholder management skills, asharp eye for detail, and a genuine interest in technology and productdevelopment. Full training on our products and services will be provided.
Tobe responsible for :
PlatformOperations & Technical Support
• Monitorplatform front and back-end activities, proactively identifying and resolvingissues to ensure smooth and reliable system performance.
• Workclosely with the application development team, attending daily stand-up callsto track activity, share knowledge, and raise change requests.
• Liaisewith Level 1 and Level 2 support teams on a daily basis to monitor opentickets, carry out further investigation where required, and escalate to Level3 support with clear, detailed information to ensure timely resolution.
• Participatein user acceptance testing (UAT) for system changes and updates, ensuringquality and accuracy before release.
• Produceclear and informative release notes for system updates, keeping allstakeholders well informed.
StakeholderEngagement & Internal Collaboration
• Meetregularly with internal departments to capture, define, and document theirrequirements, ensuring their needs are reflected in the product roadmap.
• Promotethe platform to internal teams through structured training sessions, buildingconfidence and encouraging effective use of the product.
• Workwith the marketing team to develop core product positioning and messaging thatresonates with both existing and prospective customers.
In asupporting capacity to the Product Manager:
• Maintainand update the product roadmap in line with the broader product vision, andkeep the product plan current and accurate.
• Reviewand prioritise change requests from across the business using definedassessment criteria.
• Reviewthe department wish list, ensuring all requirements are clearly understood andready for roadmap consideration.
• Monitorand log competitor activity to inform product strategy and market positioning.
Customer& Market Insight
In asupporting capacity to the Product Manager:
• Analysewin and loss data and hold follow-up meetings with the sales team to gatherdetailed feedback and identify trends.
• Contactcustomers who have not yet engaged with the platform to offer support, gatherfeedback, and encourage adoption.
• Reviewsupport tickets to identify customer pain points and flag accounts that wouldbenefit from further discussion.
• Supportthe customer service team in gathering targeted feedback from customers duringlive calls.
Anyother reasonable task as requested:
Requirements
• Strongcommunication and stakeholder management skills
• Highattention to detail with a methodical, logical approach to problem-solving
• Atechnical mindset with an interest in software, platforms and productdevelopment
• Comfortableworking across multiple teams and managing a varied workload
• Experiencein a product, operations, or technical support environment is advantageous butnot essential — full training will be provided
* 25 days annual leave + 8 bank Holidays, pro rata if part time
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