We are offering opportunities for successful candidates to work from home as Revenues Administrators within our virtual Shared Service Centre. The successful candidates will help support and be responsible for a range of technical and financial queries from residents, businesses, agents and solicitors across multiple systems (including Northgate, Academy, Information@Work & Civica). Full and comprehensive training will be provided and successful candidates will be supported by a network of employees within the Shared Service Centre.
The main objective for these positions will include the management of high value business and residential accounts, handling complex financial queries and supporting our customers to find solutions to difficult issues. You will be expected to manage challenging situations to conclusion, taking full ownership of the outcome and embracing first contact resolution as a standard approach.
Key tasks and responsibilities:
* Manage business and residential accounts
* Liaise with businesses and residents
* Undertake housekeeping reports and exercises
* Undertake debt chasing and control recovery
* Timely and accurate action of client requests
* To support operational service delivery to clients
* Comply with corporate HR and Health & Safety policies and procedures
* Support\mentor colleagues with their development
Essential Skills and Attributes:
* Previous administration, account management experience
* Previous debt management, collection experience
* Evidence of delivering a first class service to a diverse range of customers from initial point of contact
* Experience of gathering, organising and managing information
* Being responsive, customer-focused and committed to customer care
* Demonstrate a flexible approach to working patterns to meet business peaks and troughs
* Educated to GCSE level or equivalent with minimum of 5 grades of A-C /9– 4, including English and Maths
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard (BPSS) verification process, this includes a basic criminal record check which will identify any “unspent” convictions. If you are unable to meet these requirements your offer may be revoked.