Aquafax is the UK’s leading distributor of marine equipment, we specialise in distributing the marineindustries leading brands to our extensive customer base throughout the UK and Ireland. In this role,you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.
Key Responsibilities
* Greet and serve customers, being polite, patient and helpful from the moment they enter the branch
* Work on SOP system and handle customers
* transactions
* Working to deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives
* Working collaboratively with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer first culture
* Assist in receiving deliveries and stock management procedures
* Keep the branch clean, tidy, well presented and re-stocked
* Assist the Branch Manager with obtaining and maintaining customer relationships
* Assist and support where necessary
Skills and Experience
* A passion for and experience in delivering
* Fantastic customer service
* Previous experience in a sales advisor/Customer Services position
* Have an interest in boating and/or knowledge of the Marine industry
* Knowledge of Microsoft Windows and Office Applications
* Able to plan, prioritise and problem solve
* Knowledge of SOP systems
* To be result driven and highly motivated by delivering and exceeding targets
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