Living Well Officer | 10368 | fixed term contract for 18 months (secondment opportunity) | 15 hours per week | £26,824 to £28,142 per annum pro rata | Grade E | Norwich
Responsibilities
* Serve as the first point of contact for stakeholders, partners, and service users, delivering a full range of administrative and support services.
* Support multiple teams with daily tasks such as sourcing grants, organising community activities, booking respite, minuting meetings, and paying invoices.
* Assist with protection of property requirements under the Care Act and answer phones.
* Organise food parcels and maintain a list of local resources to support practitioner requests.
* Make visits to support the operational team, requiring a valid driving licence and access to a car.
* Embed the Living Well model by encouraging independence, resilience, and well‑being in the community while managing competing priorities.
Qualifications
* Excellent communication skills and a customer‑focused approach.
* Positive, “can do” attitude and the ability to work independently and as part of a team.
* Capacity to manage multiple tasks and prioritise effectively.
* Valid driving licence with access to a car.
* Commitment to receiving a full induction programme and ongoing training.
Benefits
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
* Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working – dependent on your job role and business need.
* Financial benefits such as: – ‘ Norfolk Rewards’ employee discounts programme
* A Blue Light card for Fire Service and Social Care Workers
* Relocation expenses (where applicable)
* An advance of your expenses if you travel for work
* Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
* Tax efficient ways of getting extra pension and new bikes
* Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
* A payment if you refer someone you know to a hard to fill job
Your base location will be County Hall in Norwich.
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